PERSONALIZED SERVICE
We make deductibles and copays sparkle
We serve amazing people in outstanding organizations
We strive to create a world-class customer service experience
Our team likes to develop personal relationships while exceeding professional expectations. We ask the right questions and really listen to your answers so we can meet your goals.
To help people by providing experienced consultants, responsive service teams, cutting-edge technology, creative solutions, and measurable results.
To build relationships with clients, professional peers, insurance companies, and vendors to effectively navigate change together.
Our Vision
Our Customer Service Model
Our model is the secret sauce to our 97% client retention. We provide each client with a dedicated three-pronged support team, who are committed to providing proactive support.
From negotiating lower costs to serving as an extension of your HR team, we provide attentive service and guidance on a variety of benefits and compliance functions.
BENEFITS CONSULTANT
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Business culture and goals
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Complete market analysis
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Special plans & discounts
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Creative plan designs
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Carrier negotiations
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Benchmarking
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Cost-saving strategies
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ACA & ERISA compliance
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Claims analysis & underwriting
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Quarterly program review
ACCOUNT MANAGER
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Year-round support
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Benefit & HR questions
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Federal & state compliance
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Timelines and forecasting
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Claim escalations
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Employee surveys
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Weekly communication
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HR Training webinars
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Employee Engagement
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Understanding benefits
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Enrollment assistance
TECHNOLOGY MANAGER
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Consultation to develop your customized HR technology solution
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Plan, organize, and evaluate data operations
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Implement and coordinate systems
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Ensure security of data
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HR technology training
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Coordinates employee technology support
The BRM 10
Our core values come across in each client interaction.
EXPERIENCE
Since 1984, we've helped thousands secure affordable, quality benefits.
STEWARDSHIP
We take ownership of your benefit program from start to finish.
INNOVATION
We offer creative solutions to meet your needs and budget.
TRANSPARENCY
A transparent pricing model where you only pay for the services you need.
RESULTS-DRIVEN
Our data reports, benchmarking, and surveys provide measurable results.
From the quality of our people, resources and technology to the depth of our products and services, we challenge ourselves to excel on your behalf.
Acting with integrity and purpose, we view every interaction as an opportunity to perform with excellence and authenticity.
RESPONSIVE
Get help you when you need it 24/7 from our experienced service team.
EFFICIENCY
We ask, "How can this be done
better, faster, and with less risk?"
INTEGRITY
We believe in doing the right thing, all the time, even when nobody is watching.
COLLABORATION
Consider us your team's liaison to deliver solutions for benefits, payroll and HR.
EDUCATION
We are always learning and proud to be speakers at state and national conferences.
Are benefits getting too expensive? Are you burdened by administrative tasks? We can help!
Let's Connect